Question 1

HOW LONG IS SHIPPING AND DELIVERY?

Accepted Answer

All orders ship out of Los Angeles, we design all of our styles in-house. You can see an estimated shipping time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. If you order multiple styles with different shipping dates, they may ship separately. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. International Shipping is $19.90 for Regular International Shipping (7-14 business days) and Expedited Shipping for $39.90. Business days do not include weekends or public holidays. The stated ship times cannot be altered with the delivery method. After an order has shipped, standard delivery is 4-7 business days domestically with Amazon Shipping or 4-7 business days domestically with USPS Ground Advantage and 7-14 business days internationally (not including any potential customs delays or remote locations). If all your styles have a 'Ships in 24 Hours' shipping timeframe, you will see a UPS overnight option at the checkout, which is guaranteed 1 business day domestically (Monday to Friday). Our cut-off for same-day express shipping is 11am Pacific Time. You will receive your tracking number once your style/s have been shipped. United States orders are shipped with Amazon Shipping, USPS and International orders are shipped with GlobalPost; express orders are shipped with USPS domestically, Monday to Friday. Overnight orders shipped Friday will be delivered Monday with UPS. For international orders, any taxes or customs fees are the responsibility of the recipient. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If you have any order issues, please reach out at shop@lucyinthesky.c om

Question 2

HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I HAVE MY TRACKING NUMBER.

Accepted Answer

U.S ORDERS You can enter your Amazon tracking number at the following webste: https://track.amazon.com/ You can enter your USPS tracking number at the following website: https://tools.usps.com/go/TrackConfirmAction INTERNATIONAL ORDERS You can enter your GlobalPost tracking number at the following website: https://www.goglobalpost.com/track/

Question 3

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Yes! We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. All international orders are shipped with GlobalPost. Regular Shipping cost is $19.90 (7-14 business days) and Expedited Shipping with UPS at $39.90 (3-7) Business Days. Not including processing time and not including any potential customs delays or remote locations. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website.

Question 4

I HAVE NOT RECEIVED MY ORDER.

Accepted Answer

If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Please read the email in full, there may be pertinent details which may have been missed. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. You would have received multiple shipping notifications if this is the case. - Verify the shipping address provided - if there is an error, you would need to reach out to UPS or USPS to see if it is possible to update your address. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. - Check in with your local post office, as packages are often held there for pick up. For more specific information or any delivery concerns for any U.S Orders , you can reach USPS Customer Service below: Phone: 1 (800) 275-8777 Email: https://www.usps.com/help/contact-us.htm For more specific information or any delivery concerns for any International Orders , you can reach GlobalPost Customer Service below: Phone: +1(888) 899-1255 For any other concerns, you can reach out to us at shop@lucyinthesky.email

Question 5

I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?

Accepted Answer

As soon as you place the order, it is processing on our end. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, or at shop@lucyinthesky. com otherwise. Depending at which stage your order is at, we may be able to adjust it accordingly. Unfortunately after an order has shipped with Amazon or USPS we cannot update a shipping address. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Any orders cancelled within 14 days of being placed can be cancelled for store credit.

Question 6

WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER?

Accepted Answer

For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. This cost is not covered by us and is charged directly by your local government. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website.

Question 7

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Accepted Answer

We do specifically outline the estimated shipping time on each individual product page once a size is selected. Please note that business days do not include weekends or public holidays. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. You can also specifically search for styles that ship in 24 hours with a 4-7 business day delivery date through the Quick Find function and selecting 'Delivered by' date. After an order is shipped, delivery is 4-7 business days domestically, and 7-14 business days internationally, with regular shipping. If your order has styles which are all with a 'Shipping by' shipping timeframe, you will see an express shipping option at the checkout.

Question 8

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Our Return Policy is for STORE CREDIT. Our return policy is that any non final sale style may be returned in original condition with tags for store credit within 14 days of delivery. In the unlikely event of a faulty or delayed item, please reach out to us at shop@lucyinthesky.com All items MUST BE RETURNED IN NEW UNUSED CONDITION. If a product is returned with signs of use or wear, damage, scuffs, makeup, hair, deodorant, perfume or any other signs of wear, it will not be accepted and returned at the cost of the customer. Some styles may come with a security ribbon. If your item has a security ribbon, please do not remove it unless you plan to keep the item. Removing the security tag will make your style ineligible for return.

Question 9

WHAT IS YOUR FINAL SALE RETURN POLICY?

Accepted Answer

Styles which are marked as Final Sale are not eligible to be returned or exchanged.

Question 10

HOW DO I RETURN AN ORDER WITH THE UNITED STATES?

Accepted Answer

Please follow the steps below: 1. Login to your account and go to My Orders. 2. Click your order and select Create Return. 3. Select the Products you wish to return 4. Choose the Reasons for your return 5. Create a Return Label - this will be available to be downloaded directly from your browser

Question 11

HOW DO I RETURN AN ORDER INTERNATIONALLY?

Accepted Answer

For international customers, return postage is the responsibility of the recipient. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY 808 Wall St, 5th Floor Los Angeles, California 90014 United States

Question 12

HOW DO I RETURN AN APO / FPO ORDER?

Accepted Answer

For APO / FPO customers, return postage is the responsibility of the recipient. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY 808 Wall St, 5th Floor Los Angeles, California 90014 United States

Question 13

HOW DO I PROCESS A RETURN?

Accepted Answer

Please follow the steps below: 1. Login to your account and go to My Orders. 2. Click your order and select Create Return. 3. Select the Products you wish to return 4. Choose the Reasons for your return 5. Create a Return Label - this will be available to be downloaded directly from your browser

Question 14

WHEN WILL I RECEIVE MY STORE CREDIT?

Accepted Answer

Your store credit will be processed within 7 days of us receiving it and you will receive an email once it has been processed. This will be automatically applied to your account attached to the email address used for the order.

Question 15

WHAT IF I RECEIVED A FAULTY STYLE?

Accepted Answer

In the unlikely event of a faulty style, you must reach out to us within 14 days of delivery of your order. Please email us at shop@lucyinthesky.com

Question 16

WHAT WOULD CAUSE MY RETURN TO BE DENIED?

Accepted Answer

All items MUST BE RETURNED IN NEW UNUSED CONDITION. If a product is returned with signs of use or wear, damage, scuffs, makeup, hair, deodorant, perfume or any other signs of wear, it will not be accepted and returned at the cost of the customer. Some styles may come with a security ribbon. If your item has a security ribbon, please do not remove it unless you plan to keep the item. Removing the security tag will make your style ineligible for return.*

Question 17

CAN I COMBINE STYLES FROM MULTIPLE ORDERS?

Accepted Answer

No, styles must be returned from each order separately.

Question 18

WHAT HAPPENS WITH MY ORDER IF IT IS RETURNED TO SENDER OR UNDELIVERABLE?

Accepted Answer

If your order is returned to sender, please reach out to us at shop@lucyinthesky.com

Question 19

DO YOU DO EXCHANGES?

Accepted Answer

We do not do direct exchanges. You may use your store credit towards your preferred style/size.

Question 20

WHAT IF I RETURN A NON LUCY IN THE SKY STYLE?

Accepted Answer

Lucy in the Sky is not responsible for personal or non Lucy in the Sky items returned to our warehouse. We cannot guarantee we will be able to send back your item and we cannot compensate you for ineligible items returned to Lucy in the Sky.

Question 21

HOW ARE AFTERPAY RETURNS PROCESSED?

Accepted Answer

Our store credit return policy takes precedent over Afterpay payments. Afterpay payments will continue to be withdrawn until the order is paid off in full.

Question 22

I AM NOT SURE WHAT SIZE TO ORDER?

Accepted Answer

Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Our small is generally the equivalent of a US Size 2. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. If you are in between sizes, we would generally suggest to order a size up. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Please use the following size guide to help determine your size of clothing. Inches XXS XS S M L XL Bust (In) 29-30 30.5-31.5 32-33 33.5-34.5 35-36 36.5-37.5 Waist (In) 22-23 23.5-24.5 25-26 26.5-27.5 28-29 29.5-30.5 Hip (In) 33-34 34.5-35.5 35.5-36.5 37-38 38.5-39.5 40-41 Centimetres XXS XS S M L XL Bust (Cm) 73.5-76 77.5-80 81.5-84 85-87.5 89-91.5 92.5-95 Waist (Cm) 56-58.5 59.5-62 63.5-66 67.5-70 71-73.5 75-77.5 Hip (Cm) 84-86.5 87.5-90 90-92.5 94-96.5 98-100.5 101.5-104 Pant Inseam XXS XS S M L XL Shorts 2.13 in 2.13 in 2.13 in 2.13 in 2.13 in 2.13 in Leggings Shorts 3.25 in 3.25 in 3.25 in 3.25 in 3.25 in 3.25 in Flare Shorts 2.5 in 2.5 in 2.5 in 2.5 in 2.5 in 2.5 in Straight Leg 36 in 36 in 36 in 36 in 36 in 36 in Flare Pant 35.5 in 35.5 in 35.5 in 35.5 in 35.5 in 35.5 in Wide Leg 34 in 34 in 34 in 34 in 34 in 34 in Palazzo Pant 37 in 37 in 37 in 37 in 37 in 37 in Pant Leg Opening XXS XS S M L XL Shorts 29.37 in 30 in 31.25 in 32.5 in 33.75 in 35 in Leggings Shorts 18.13 in 18.75 in 20 in 21.25 in 22.5 in 23.75 in Flare Shorts 91.5 in 92 in 93 in 94 in 95 in 96.25 in Straight Leg 19.5 in 19.75 in 20 in 21.25 in 22.25 in 22.5 in Flare Pant 26.5 in 27 in 28 in 29 in 30 in 31.25 in Wide Leg 25 in 25.5 in 26.5 in 27.5 in 28.5 in 39.25 in Palazzo Pant 48.5 in 49 in 50 in 51 in 52 in 53.25 in Pant Rise XXS XS S M L XL High Waisted 11.25 in 11.63 in 12 in 12.37 in 12.75 in 13.13 in Natural Waist 8.5 in 8.87 in 9.25 in 9.63 in 10 in 10.37 in Low Waisted 7 in 7.37 in 7.75 in 8.13 in 8.5 in 8.87 in Length of Long Sleeve XXS XS S M L XL Estimated Length (In) 24.5-25 24.75-25.2 25-25.5 25.25-25.75 25.5-26 25.75-26.25 If you need specific product measurements or have further questions, please email us at shop@lucyinthesky.com

Question 23

HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING?

Accepted Answer

All our models are approximately 175cm tall. They're all photographed wearing size Small.

Question 24

WHAT METHODS DO YOU ACCEPT FOR PAYMENT?

Accepted Answer

We accept Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Any currency conversion are for reference purposes only. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee.

Question 25

IS YOUR WEBSITE SAFE AND SECURE?

Accepted Answer

Yes. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Please email us for any questions or concerns. All of our payments are processed via Credit or Debit Card option are securely processed by Authorize.Net's payment gateway. As well, we do not store or save any of your credit card information at any point in our systems.

Question 26

HOW DO I USE A STORE CREDIT?

Accepted Answer

A store credit is automatically applied to an account attached to the email used for an order. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page.

Question 27

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?

Accepted Answer

If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.email and we will resend you your confirmation. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section.

Question 28

WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT?

Accepted Answer

This is a generic card error - this means that your bank is rejecting the transaction at this time. We would suggest to double check your card details.  Alternatively, you can attempt to place the order with a different card or try again later. If the issue persists, we would suggest to follow up with your bank.

Question 29

WHAT IS AFTERPAY?

Accepted Answer

AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid  every 2 weeks , over 6 weeks. It is an eligible payment method for all U.S orders over $35.  There are no fees if you pay on time. In order to have an account with AfterPay, you must: -  Live in the United States - Be at least 18 years old - Have a valid and verifiable mobile number -  Use a US Mastercard or Visa credit or debit card to make a purchase Our regular return policy applies to all orders made through AfterPay.   For further information, please visit  https://help.afterpay.com/hc/en-au/

Question 30

CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER?

Accepted Answer

In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Once a order has been shipped this cannot be canceled. Please contact us via email at shop@lucyinthesky.com iuf you have any questions.

Question 31

DO YOU OFFER PRICE ADJUSTMENTS?

Accepted Answer

We does not offer price matching for any items.

Question 32

What are your terms and conditions?

Accepted Answer

Terms and Conditions Lucy in the Sky, Inc. operates this Website. This document governs your relationship with www.lucyinthesky.com (&ldquo;Website&rdquo;). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com . www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Privacy Policy Our privacy policy, which sets out how we will use your information. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Prohibitions You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Intellectual Property, Software and Content The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.lucyinthesky.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Terms of Sale By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible.  In order to contract with www.lucyinthesky.com , you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.lucyinthesky.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. (a) Our Contract  When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. (b) Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. (c) Payment  Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited immediately upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Disclaimer of Liability The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.lucyinthesky.com &rsquo;s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Linking to this Website You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Disclaimer as to ownership of trade marks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com . Indemnity You agree to indemnify, defend and hold harmless www.lucyinthesky.com , its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Variation www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Invalidity If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Complaints We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.com if you have any complaints or comments. Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Entire Agreement The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com .

Question 33

What is your privacy Policy?

Accepted Answer

PRIVACY POLICY This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lucy in the Sky, Inc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2016. WHAT INFORMATION DO WE COLLECT? We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We do not save your payment method details on our website. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. WHAT THE DATA WILL BE USED FOR? Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: • All email messages and email newsletters will contain information on how you can unsubscribe. • Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email • Write to us at: Customer Service, Lucy in the Sky, Inc. 808 Wall St, 7th Floor, Los Angeles, CA, 90014. WHAT INFORMATION DO WE SHARE WITH OTHERS? We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. COOKIES A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. LINKS TO THIRD PARTIES SITES We may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites. SALE OF ASSETS In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. PRIVACY OF CHILDREN ON OUR WEBSITE Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Question 34

WHERE DO YOU SOURCE YOUR STYLES?

Accepted Answer

All of our styles are designed at our offices in Los Angeles, and produced internationally.

Question 35

DO YOU DO WHOLESALE?

Accepted Answer

Yes, we do sell wholesale. For any inquiries, please reach out to wholesale@lucyinthesky.com

Question 36

Our commitment to accessibility

Accepted Answer

We want everyone to be able to shop Lucy in the Sky, including people who use a screen reader, keyboard navigation, screen magnification or other assistive technology. Our standard We aim for lucyinthesky.com to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We check the site with automated testing tools and by hand, using only a keyboard and checking what screen readers announce, from product pages through to checkout. We fix problems as we find them, and we test again when we change the design of our pages. Features from other companies Some features on our site come from other companies, such as PayPal, Afterpay and our live chat. If one of them gets in your way, contact us and we'll help. Need help or want to report a problem? If anything on our site is hard to use, please tell us. Let us know the page, what you were trying to do and, if you're comfortable sharing, the device and assistive technology you use. Email: mailto:shop@lucyinthesky.email , with "Accessibility" in the subject line. We reply within 24 business hours. Live chat: Monday to Friday, 8:00 AM to 3:30 PM Pacific time, using the chat icon at the bottom right of the page. Last reviewed: 28 September 2026

Help Center

If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email

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